Store Policy

Customer Care

At Dogg Fits, we are committed to providing exceptional customer service to all our valued customers. Our goal is to ensure your shopping experience with us is enjoyable, hassle-free, and exceeds your expectations. Our Customer Care Policy outlines our commitment to you and the standards you can expect from us:

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1. Quality Products: We take pride in offering high-quality dog apparel that is not only stylish but also durable and comfortable for your furry companions. Our products undergo thorough quality checks to ensure they meet our standards before they are made available for purchase.

2. Easy Ordering Process: We strive to make the ordering process as seamless as possible. Our website is user-friendly, allowing you to browse our collection, select the desired items, and proceed to checkout with ease. Should you encounter any difficulties, our customer support team is available to assist you.

3. Prompt Shipping: We understand the excitement of receiving your order promptly. We aim to process and ship all orders within 1-2 business days, excluding holidays and weekends. You will receive a confirmation email with tracking information once your order has been dispatched.

4. Flexible Returns and Exchanges: Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page on our website for detailed instructions and guidelines.

5. Responsive Customer Support: Our dedicated customer support team is here to assist you with any inquiries or concerns you may have. Whether you have questions about sizing, product details, or need assistance with your order, we are just an email or phone call away. We strive to respond to all customer inquiries within 24 hours.

6. Secure Payment Options: We prioritize the security of your payment information. Our website utilizes industry-standard encryption technology to ensure your personal and financial information remains safe and secure during the checkout process.

7. Feedback and Improvement: We value your feedback as it helps us improve our products and services. We encourage you to share your thoughts and suggestions with us via email or through our social media channels. Your input allows us to better understand your needs and preferences, enabling us to enhance your shopping experience.

8. Privacy Protection: We respect your privacy and are committed to protecting your personal information. We adhere to strict privacy policies and do not share your data with third parties without your consent. For more information, please refer to our Privacy Policy on our website.

9. Continuous Improvement: We are dedicated to continuously improving our Customer Care Policy and practices to better serve you. We regularly review feedback and evaluate our processes to identify areas for enhancement and implement necessary changes.

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Thank you for choosing Dogg Fits for your dog apparel needs. We appreciate your trust in us and look forward to serving you and your furry companions with excellence.

If you have any further questions or require assistance, please do not hesitate to contact us.

At Dogg Fits, we are committed to safeguarding the privacy and safety of our customers. This Privacy and Safety Policy outlines the measures we take to protect your personal information and ensure a secure online shopping experience.

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1.  Information Collection: We collect only the necessary information required to process and fulfill your orders, including your name, shipping address, email address, and payment details. We do not store sensitive payment information on our servers.

2. Secure Transactions: Dogg Fits uses industry-standard encryption protocols to secure online transactions. Our website employs Secure Sockets Layer (SSL) technology to ensure the confidentiality and integrity of your payment details.

3. Third-Party Partners: We may engage trusted third-party service providers, such as payment processors and shipping partners, to facilitate our operations. These partners adhere to stringent security and privacy standards to protect your information.

4. Cookies and Tracking: Dogg Fits uses cookies to enhance your browsing experience and provide personalized services. Cookies help us analyze website traffic and improve our services. You can manage your cookie preferences through your browser settings.

5. Email Communication: We may send you transactional emails related to your orders, such as order confirmations and shipping updates. Additionally, with your consent, we may send promotional emails. You can opt out of promotional emails at any time by using the unsubscribe link provided in the email.

6. Data Security: We implement strict security measures to protect your data against unauthorized access, disclosure, alteration, and destruction. Our internal policies and procedures ensure that only authorized personnel have access to customer information.

7. Children's Privacy: Dogg Fits is intended for a general audience and is not directed towards children under the age of 13. We do not knowingly collect personal information from individuals under 13 years old. If you believe that we have unintentionally collected information from a child, please contact us immediately.

8. Privacy Policy Updates: Dogg Fits may update this Privacy and Safety Policy periodically to reflect changes in our practices and services. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

9. Contact Information: If you have any questions or concerns regarding your privacy or safety on our website, please contact us at doggfits@outlook.com

By shopping at Dogg Fits, you agree to the terms outlined in this Privacy and Safety Policy. We appreciate your trust in us and are dedicated to providing a secure and enjoyable shopping experience for you and your furry friends.

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