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FAQ
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How do I determine the correct size for my dog?To ensure the perfect fit for your furry friend, please refer to the Size Guide section for tips. Furthermore, a detailed size guide is available on each product page. If you need further assistance, feel free to contact our customer support team, and we'll be happy to help you find the right size.
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Can I return or exchange items if they don't fit my dog?Yes, we accept returns and exchanges within 14 days of the delivery date. Items must be unused, in their original condition, and with all tags attached. Please refer to our Returns and Exchanges Policy for more details.
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What payment methods do you accept?We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer alternative payment options such as Google Pay and Apple Pay for your convenience.
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How long will it take to receive my order?We strive to process and dispatch orders within 1-3 business days. Delivery times vary depending on your location and the shipping method selected at checkout. You can track your order using the tracking information provided in your shipping confirmation email.
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What if I receive a defective or damaged item?We apologize for any inconvenience caused. Please contact our customer support team immediately with photos and a detailed description of the issue, and we will arrange for a replacement or refund as appropriate.
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Can I cancel or modify my order after it has been placed?Once an order is placed, it enters our processing system immediately to ensure prompt shipment. Therefore, we are unable to guarantee cancellations or modifications. Please contact our customer support team as soon as possible, and we'll do our best to accommodate your request.
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How can I contact your customer support team?You can reach our customer support team via email at doggfits@outlook.com or through our online chat feature during our business hours, Monday to Friday, 8:00 AM to 6:00 PM CST. We are here to assist you with any questions or concerns you may have.
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How can I stay updated on new products and promotions?To stay updated on our latest products, promotions, and exclusive offers, you can sign up for our newsletter on our website. You can also follow us on social media platforms such as Instagram and Facebook for regular updates and adorable photos of dogs in our apparel.
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